Refund & Replacement Policy
Last Updated: [23 08 2026]
At Regency Peptides, we are committed to providing high-quality products and ensuring that your order arrives safely and in good condition. Because our products are specialized and handled under specific conditions, we do not accept returns or offer refunds for products that have been successfully delivered.
Please review the following policy carefully before placing your order.
No Returns
All sales are final. We do not accept returns of products once an order has been delivered.
We are unable to accept returns due to changes of mind, incorrect product selection, ordering the wrong quantity, or other circumstances unrelated to damage that occurred during shipping.
For this reason, we strongly recommend reviewing your order carefully before completing your purchase.
Damaged Products During Shipping
If your order arrives damaged as a result of shipping, please contact us as soon as possible so that we can review the issue and arrange a replacement where appropriate.
To help us process your claim, please provide:
– Your order number
– A clear description of the damage
– Clear photographs of the damaged product and packaging
– Any other information we may reasonably request regarding the condition of the shipment
Claims should be submitted within [48 hours / 3 days] of delivery. Claims submitted after this period may not be eligible for replacement.
Replacement Policy
If we determine that the product was damaged during shipping, we will arrange for a replacement of the affected product.
Replacement products will be for the same product and quantity originally purchased, subject to availability.
We do not provide cash refunds for products damaged during shipping unless otherwise required by applicable law.
Products Damaged After Delivery
We are not responsible for damage caused after delivery due to improper handling, storage, transportation, exposure to unsuitable conditions, or failure to follow the product’s applicable storage instructions.
Please ensure that your order is handled and stored appropriately immediately after delivery.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us promptly after delivery with your order number and relevant details. We will review the issue and, where appropriate, arrange for the correct or missing product to be sent.
Order Cancellation
Orders may only be cancelled before they have been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.
Please contact us as soon as possible if you need to request a cancellation.
Refunds
Because all sales are final, we generally do not issue refunds for delivered products.
If an exceptional circumstance arises, any refund or other remedy will be considered at our discretion and in accordance with applicable law.
Contact Us
If your order arrives damaged, you receive an incorrect product, or you have any questions regarding this policy, please contact our customer support team:
Email: [info@regencypeptides.com]
Please include your order number in your message so that we can assist you as quickly as possible.
We appreciate your business and thank you for choosing Regency Peptides
